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If you have trouble connecting to the chat service we encourage you to call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255).The confidentiality and security of chats are ensured through the Lifeline chat software provider, which uses the same encryption and data protection standards required by major financial institutions to transact business with each other.Crisis Chat has been a nationwide project that aims to improve access to mental health care.Crisis Chat has linked existing certified crisis call centers around the United States on one website platform, creating a service that will eventually route website visitors to the crisis center that serves their local area.Please be aware that this email is not a crisis email and is only available 9am - 5pm Monday thru Friday.Troubleshooting Steps: Since about 20,000 people visit our chat page per month, our demand is quite high and there is a possibility that you will wait in a queue.If a chat counselor feels you are in danger they will speak with you about accessing emergency services, and/or gather additional contact information to ensure your safety.The chat counselor will work with you to create a safety plan if necessary. If all chat counselors are busy assisting other visitors, you will be asked to try the chat again in a half hour.

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The chat counselors are here to listen and support you through whatever difficult times you may be facing.If the chat service is not open we encourage you to call the National Suicide Prevention Lifeline at 1-800-273-8255.If the service appears 'offline' or 'busy', please call Lifeline on 1800-273-TALK (8255) – we are available 24/7.Lifeline Chat is a service of the National Suicide Prevention Lifeline, connecting individuals with counselors for emotional support and other services via web chat. A crisis counselor will soon start a conversation with you. To speak to a counselor now, please call the Lifeline at 1-800-273-TALK (8255).

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All chat centers in the Lifeline network are accredited by CONTACT USA. Anyone who is depressed, going through a hard time, needs to talk, or is thinking about suicide can use the chat.As stated earlier, our busiest time are 10pm EST – 2am EST so you are most likely to be in a queue during these times.